Texas Roadhouse is facing scrutiny after an Illinois customer claimed he received cheaper steak instead of filet mignon on three separate visits. Kenneth Card shared his experience on TikTok, where his warning has attracted more than 30,000 views.
Card said the incidents happened at a Texas Roadhouse location in Forsyth, Illinois. He claimed the restaurant served him sirloin instead of the more expensive filet mignon he ordered.
According to Fox News Digital, Card has visited the restaurant about once a week for more than a year. His familiarity with preparing and cutting steaks in hotel and restaurant kitchens led him to question the orders.
Customer says Texas Roadhouse served wrong steak
Card said the first mix-up happened when he noticed that his steak did not appear to be the filet mignon he ordered. He raised the concern with restaurant staff, who replaced the steak with a filet.
However, Card claimed the same problem happened again during a subsequent visit. This time, he ate the steak without complaining.
When he ordered filet mignon on a third occasion, Card said he recognized the difference and spoke directly with a manager.
He recalled telling the staff that this was the third time he believed he had been served a different cut of steak.
According to Card, the restaurant took the steak away for another opinion. Staff reportedly confirmed that it was not the cut he had ordered.
Card said he waited for a replacement, requested that the meal be packed to go, and later recorded a TikTok video about his experience.
Price difference raises concerns
The price difference between the two cuts became a central part of Card’s complaint.
According to the restaurant’s website for its Forsyth location, an 8-ounce sirloin costs approximately $20, while filet mignon costs around $30.
That represents a difference of about $10 per order. If the same mix-up occurred three times, the price difference could amount to approximately $30, assuming the same cuts and prices applied to each visit.
Card said he wanted other customers to pay attention to what they receive when ordering premium steak.
He also explained why he believes the cuts are distinguishable. Filet mignon is known for its tenderness, while sirloin generally has a firmer texture and requires more chewing.
However, not every diner may immediately recognize the difference, particularly without experience handling or preparing meat.
Texas Roadhouse responds to steak allegations
Texas Roadhouse acknowledged Card’s social media post and said it investigated the allegations.
A company spokesperson told Fox News Digital that the restaurant could confirm one mix-up that management corrected by providing Card with a filet mignon.
However, the company said it could not verify that the incident occurred on all three occasions Card described.
The spokesperson added that management quickly resolved the confirmed issue.
Texas Roadhouse also explained that team members check food for quality and accuracy as orders leave the kitchen. The company encouraged customers who believe they received the wrong item or were charged incorrectly to notify their servers immediately.
That approach allows restaurant staff to investigate complaints and correct mistakes while customers are still at the establishment.
TikTok users react to customer’s warning
Card’s experience prompted different reactions from social media users. Some commenters suggested the problem could have been limited to the individual restaurant rather than reflecting a chain-wide practice.
Others admitted they might not recognize the difference between sirloin and filet mignon if they received the wrong cut.
The discussion highlights the importance of accurate food orders, particularly when customers pay more for specific ingredients or cuts of meat.
Card said the attention surrounding his video surprised him. His stated goal was to encourage diners to check their meals and make sure they receive what they ordered.
Texas Roadhouse has acknowledged one confirmed mix-up but has not verified Card’s claim that the problem happened three times. The available information does not establish that the alleged incidents reflect a broader practice across the restaurant chain.
Source: Fox News
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